Returns & Exchanges
At Timex India, we offer a hassle-free 7-day return policy for all unworn timepieces in their original packaging to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are committed to making the exchange or refund process as seamless as possible.
Initiate Request
Visit the 'My Orders' section on our website or contact our customer support team within 7 days of delivery to log your return or exchange request.
Quality Inspection
Ensure the watch is in its original condition with all tags, protective films, and the warranty card intact before handing it over to our logistics partner.
Reverse Pickup
Once your request is approved, we will arrange a complimentary reverse pickup from your registered address within 24 to 48 hours.
Refund Processing
After a successful quality check at our warehouse, your refund will be credited to the original payment mode or bank account within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing